Privacy Policy

TOGETHER "the App” provides reverse-logistics, reducing returns and increasing brand loyalty, "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

The app does not store any personal end customer data and is GDPR/CCPA compliant.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account: 

  • Shop URL 
  • Shop ID
  • Merchant name
  • Merchant email

Additionally, we collect and store the following types of personal information from you and/or your customers once you have installed the App:

  • Shop ID
  • Shop Name
  • Shop plan ID (used for payments)
  • A discount ID (used to issue discount codes)

Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information; 

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. But we collect and store very little, including only 

  • Upgraded Order Line Item ID

We use Application Monitoring and Error Tracking Software to monitor errors on the server & in the admin-client

We gain access to customer emails when an order is placed, however they are not stored after the email is sent

Sharing Your Personal Information

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We use postmark to send emails to customers. So they have read access to customer emails, name and order details.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Satel Creative
Privacy Department
300 - 1275 West 6th Avenue
Vancouver BC
V6H 1A6